Fix payment problems, such every bit declined or incomplete transactions

If you take problems paying for Google products, you lot might demand to set up a trouble with your payments profile.

Detect the issue you lot're experiencing beneath:

"Your transaction cannot exist completed"

A variety of different situations may trigger this message. Attempt these suggestions to resolve the outcome:

  • If this message is followed by instructions for submitting additional information to u.s., delight do so. The other steps listed are unlikely to resolve this issue.
  • Check whether the billing address for your payment method (such as a credit card) matches the address recorded in your Google payments centre settings. If they don't match, update your address in your Google payments centre, and effort the transaction again.
  • Attempt using a Google Play gift card to consummate the transaction.
  • Try using the all-time interface for your computing device:
    • If you're using a desktop computer, try the transaction using the Google product's website.
    • If you're using a mobile device, try using the product's mobile app (if an app is available).
  • If you lot're using guest checkout when the error occurred:
    • Try signing in to an existing Google account and placing the order once again.
    • Try creating a new Google business relationship if yous don't already have one and visiting the Google Store to try the transaction once more.

"Unable to complete transaction: Expired card"

Cheque to meet if your payment method is up to appointment. If it isn't, update it in the Payments eye.

"Unable to complete transaction. Please use another course of payment."

Note: These steps as well employ if you see the error message "Your payment didn't go through. Please effort a different payment method or try again later."

Endeavour the post-obit:

  1. Bank check to see if your payment method is up to date. If information technology isn't, update it in the Payments center, and then attempt your buy again.
  2. Make sure you take enough money in your account for the purchase.
  3. If you're yet having bug, contact your banking company to come across if there's a trouble with your account.
  4. Try making the purchase again with a different payment method.

"Your payment was declined due to an event with your business relationship"

If you see this message, it might be considering:

  • We saw a suspicious transaction on your payments contour.
  • We need a trivial more than information to protect your business relationship confronting fraud.
  • We demand a little more data to comply with EU law (European customers only).

To fix the effect, attempt the following:

  1. Become to the Payments center.
  2. Accept action on any errors or requests in the payments center.
    1. You might need to verify your identity before y'all can buy annihilation through your Google Account.
  3. Make certain your name, address, and payment information are up to date.

"Unable to procedure payment: Low card balance"

You might not have enough funds in your account to brand the payment. Check your account balance or contact your bank.

Ineligible or unavailable credit or debit card

Card is grayed out & says "verify on pay.google.com"

Your card was reported equally stolen. You must verify the menu before you can use it once more:

  1. Get to pay.google.com and sign in to your account.
    1. If you take multiple accounts, sign in to the business relationship with the grayed-out carte du jour.
  2. Click Payment methods.
  3. Next to the bill of fare that says "Verification needed," click Verifyand thenAccuse card.
  4. Within 2 days, you'll find a temporary accuse on your menu statement forth with an 8-digit code.
  5. To complete verification, become to pay.google.com and enter the 8-digit code.

If you try to verify the payment method again:

  1. Ostend which menu you desire to verify.
  2. Check how long ago y'all tried to verify your card.
    • If less than 2 days: Wait up to 2 days.
    • If more than 2 days: Bank check your menu argument. Yous should find a temporary charge from Google chosen "GOOGLE TEST," with an viii-digit lawmaking.

Card is grayed out & says "carte du jour is ineligible"

You tin can't use this card for this buy. Try to make the purchase once again with a unlike card.

If the menu you desire to apply isn't listed, follow the on-screen instructions to add together a new card.

Airtight payments profile

Learn more about what to do if you lot temporarily or permanently airtight your payments profile.

If you're withal having trouble, contact back up.

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